Author Archive

A week of choice in our pantry!

After two successful dry-runs, Client Choice recently went live for an entire week at our Southeast Center, and these experiments have made one thing perfectly clear: our clients love the ability to choose what food they receive from our pantry. This alone makes it a priority for us to implement Client Choice as a permanent feature of our food program.

Permanently instituting Client Choice is going to take time and work. Our average “cycle time” (the total time it takes for a client to receive a bag) is a lean 4 minutes in the regular pantry setup; during the choice experiments our cycle time averaged 6.7 minutes. That’s not bad, but we do want to keep our pantry as efficient as possible — so we intend to tinker with the pantry’s layout, adding new tables that mimic a grocery store experience.

We are also developing a volunteer training module, breaking out everything step-by-step, so that experienced volunteers can easily train first-timers, and staff have the help they need to carry the extra workload.

Rounding up Reusable Bags

Cross-posted from Beyond Bread.

Although we support the environmental objectives of DC’s new bag tax, we also can’t ignore the cumulative effect of a 5 cent per-bag fee on our clients. Clients are already turning to us because they fell short each month — so even seemingly small extra fees do have an impact on them.

This also means that Bread for the City can be a critical gateway point for efforts to mitigate the regressive effect of this law. So we are pleased to report that since the passage of the Bag Bill, Bread for the City has received more than 8,000 reusable bags to distribute to our clients.

We are keeping track of every bag we hand out, and encouraging clients to bring back their bag next time. Early indications suggest that our clients are adapting quickly. Clients are already coming back with our reusable bags in hand, as well as others that they’ve received elsewhere.

So a special thanks goes out to these large donors: D.D.O.E. (5,500 bags), Whole Foods (2,000 bags), Giant (200 bags), and Target (100 bags).

As impressive as 8,000 bags sounds, it leaves us far from our goal of one reusable bag provided to each client. Even before the passage of the law, however, Safeway pledged to donate a large amount of reusable bags. By fulfilling its pledge, Safeway would put us considerably farther along down the path to a bag per client.

While we wait for Safeway to come through, we’re continuing to search for more bags for our clients. That’s why we are kicking off a reusable bag campaign: now you can help!

Bread for the City: Client Choice 2.0

We recently took the first step in an exciting new direction for our food pantry: opening up our menu so that clients can choose which foods they receive.

This first experiment (conducted on Jan 28th) received glowing feedback from clients, who really appreciated being able to select the items in their grocery bag. It was also, however, far from practical: the average time it took to distribute each bag – from the moment a client was called to the moment they walked away with their bag – was 12 minutes. (Our pantry’s normal average “cycle time” is 4 minutes.)

Carefully examining the results of this experiment, we arrived at 2 primary goals for our client choice endeavor: reduce cycle time and increase client-volunteer interaction. Our hunch was that these objectives can be best achieved together.

So last week, we took our second step in this great experiment.

This time, instead of our staff accompanying clients as they “shopped” through the pantry, we assigned volunteers to specific food stations. (These volunteers came from Elizabethtown College on alternative spring break). These helpers would greet each client at each station, politely explain the options and help clients load their bags.

Our new pantry experiment: Choose your food

Most days, clients of Bread for the City’s pantry take a number, wait their turn, and receive a standard bag of pre-packaged groceries. These bags are carefully balanced to provide a rounded set of food items – canned fruit and vegetables, a packet of rice, a meat item, etc, in proportion with the size of a client’s family. Recently, however, we started to change things up a bit.

In the past few years, as part of our mission to serve and care for people in an atmosphere of dignity and respect, we’ve overhauled our pantry menu to feature an array of more nutritious items. The results of that Nutrition Initiative were really positive: healthier diets and higher client satisfaction.

Now we are experimenting with pantry innovation once again: exploring opportunities to enable client choice in our pantry menu. We envision a food pantry in which people can select which food they bring home, just like they would at a grocery store.

To be sure, this would be a logistical challenge. But there’s quite a few reasons why client choice would be an effective process. For one, Bread for the City is not the only source of food for our clients; many clients may already have sufficient amounts of certain kinds of food, but may be in greater need of others. Some of our clients have special dietary needs that make certain foods especially important, and others not helpful at all. And most of all, as our nutrition consultant Sharon Gruber says: “one of the things that is most debilitating about a low-income lifestyle is a lack of control, and food is one of the most basic things that we can or cannot control in our lives.”

Glean for the City: Perfectly Bruised Produce

[Cross-posted from Beyond Bread.]

In my time as coordinator of Bread for the City’s Glean for the City program, I witnessed many ways in which our food system is shaped by human biases about food that often have nothing to do with taste or nutrition.

These are important waste issues. As many farmers explained over the harvest season, you can’t judge an apple by its skin.

Gleaning for the City

For the past two years, as part of our Nutrition Initiative, Bread for the City has been working to bring more nutritious food into our food pantry for the sake of our clients’ health. Unfortunately, our Nutrition Initiative started right around the time of the recession — bad timing for an effort to purchase foods that are often more costly. But we didn’t want to let financial pressure stop our progress towards a healthier menu — so we crafted an experimental new program that would bring tons of fresh produce each week into our pantry. All for free.

We called the program Glean for the City, and it has been a great success. Altogether, with the help of hundreds of volunteers, we’ve brought in roughly 35,000 pounds of fresh produce. This is food that would otherwise have gone to waste in the fields of farms or in the wake of farmers’ markets.

It was Glean for the City that brought all kinds of fruits and vegetables to the volunteer cooks for the DC Food For All’s Great Harvest. It wasn’t the smoothest of gleaning sessions: we faced a forecast of serious rain, and had to scrap our original plans to travel out to Parker Farms to glean broccoli. But within 24 hours we had made new arrangements to glean from local markets and the Common Good City Farm. That kind of flexibility indicates to me that our young network is already robust.

Of course, this kind of operation doesn’t happen easily. Farmers are very happy to participate as long as it doesn’t interrupt their schedules, which are already as tightly coordinated as possible. As a result, it takes a lot of coordination to ensure that volunteers get where they need to be at the time that the farmers need them there, and that they have the tools they’ll need to get the job done.                      

Here at Bread for the City — which is a fairly large-scale local operation — we’ve been able to muster the necessary resources to make this happen. But even my nearly full-time capacity is only made possible by a program like HealthCorps. In the future, we’ll need capital to make sure that this great program can continue. (See this great recent New York Times article for a vision of a large-scale, coordinated gleaning network in California. I believe we could build something like that here in DC.)

As it happens, we now have an opportunity to get that funding that could help us expand this program. Glean for the City is in third place in the Tom’s of Maine 50 States for Good contest. The top five programs will win $20,000 – funding that will help us run Glean for the City for years to come (and even expand it). You can help us win this contest with just a few clicks (honest!). Vote here each day until the end of the month. (Tip: Type Ctrl-F and ‘bread’ to directly find our entry.)

Thanks to all the volunteers, farmers and market managers who’ve made Glean for the City such a success so far. There’s enough food out there for all of us – we just have to work together to bring it in.